Author Archives: legendary service

About legendary service

Consulting in the Hospitality Industry . . . or anywhere that provides Service!!!

Food Truck p.1

One word to describe the EMT Food Truck that was enjoyed at Purdue University in West Lafayette, IN today . . . WAFFLE!!!! A homemade waffle makes EVERYTHING taste amazing! I love the food truck vibe and the personality of … Continue reading

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Managing Service – part 2

Lead by example. . . Sounds pretty simple, but this is one of the most common management missteps. “Do as I say, not as I do” does not work anymore in our world. You must be able to demonstrate the … Continue reading

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Managing Service – part 1

Managing a production kitchen is about temps, recipes, portioning, ordering par levels, receiving, execution of orders, prep, etc. Can be very checklist driven. Service is a whole other process to manage. People serving people – leads to many variations. Too … Continue reading

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IMPOSE

“Impose our Will!” More on this later.

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Cookie Creation

I’m a sucker for combining different cookies with frosting – throw in a holiday theme – I’m in!!

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Happy Thanksgiving

Have a safe and happy Thanksgiving. A great time to be thankful for our blessings and caring to those who have lost during this past year.

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Perserverance

“Consider a postage stamp. It secures success through its ability to stick to one thing till it gets there” -Josh Billings Amazing what you find in books while cleaning an office. Legendary stick;)

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Number 1 variable?

What is the number 1 variable cost to running a business? People. Think of the cost to recruit – the cost of training – the cost of incentive. But more importantly – what is the cost of hiring the WRONG … Continue reading

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Produce Trends

Trends Report Read the current Trends Report for an update on the hottest new food trends. Bar Snacks Small plates, tapas, amuse bouche…and now bar snacks. The latest mini bites to take the industry by storm are these familiar-yet-interesting dishes … Continue reading

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13 Things Your Hotel Front Desk Clerk Won’t Tell You

Thank you to @cjplatt23 for this article: http://abcnews.go.com/m/story?id=17385882 “Good Morning America” teamed up with Reader’s Digest on a special series, “13 Things Experts Won’t Tell You.” This month, Reader’s Digest unveils the secrets your hotel desk cleark won’t tell you … Continue reading

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